Privacy policy

We take the privacy of our clients very seriously.

We are committed to protecting and preserving the privacy of those visiting our website or communicating with us via electronic or other means.

This policy sets out how we process any personal data we collect from you, or that you provide to us through our website, electronic communication, or other means.

The General Data Protection Regulation (GDPR) 2018 imposed greater data protection obligations on organisations, whilst giving more rights to individuals in relation to how their personal data is processed. It also requires organisations to provide information about their use of personal data in a clear and transparent way. Personal data is defined as anything that can identify you as an individual.

Data controller

If you have any questions about this privacy policy, please contact Jessica Dent-Krauze, Data Controller, on contact@jdkdesignstudio.co.uk.

The types of personal data we collect and why we collect it

We may collect the following information:

Name(s), job title, postal addresses, telephone numbers, email addresses, social media handles. 

All details captured will be in relation to responding to sales enquiries, developing proposals for our services and/or fulfilling contractual obligations.

Geo-location information, for example details automatically included with some photographs, may be captured from sites that are the subject of sales enquiries, proposals, and contracts.

How we collect personal data

Personal data is collected in the following ways, either directly via:

  • Enquiries by phone, face-to-face meetings, post or electronic mail, the website enquiry form.

  • Site photographs, which might include geo-location information.

Or indirectly via:

  • Publicly available information, such as a company website or social media accounts.

  • Your nominated third-party representatives.

Sharing of personal data

Personal data is not shared with any third parties for them to use for their own marketing purposes. It may be shared for the following purposes:

  1. In the fulfilment of a contract, enquiry, or tender process where some personal data may be required to provide costings, or for the provision of goods and services from trusted partners or subcontractors.

  2. When we are legally required to do so.

  3. When you have requested us to do so.

  4. When it is necessary in working with professional services providers including accountants and solicitors.

When you give us personal data about a third party you are representing, you need to confirm that party’s consent to process their data as set out in this policy. This consent must be supplied in writing to contact@jdkdesignstudio.co.uk.

Retention of personal data

If you have a contract in place with us, we will hold your information for six years after the contract expires, subject to any legal requirement. For the purposes of direct marketing, we will keep your information until you unsubscribe. You can ask us to delete your personal data at any time and we will oblige (subject to some exceptions set out in law).

Legal bases

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for storing and processing your personal data are:

  1. Your consent. You can withdraw your consent at any time. You can do this by contacting contact@jdkdesignstudio.co.uk.

  2. We have a contractual obligation.

  3. We have a legal obligation.

Data security and safeguards

We take the protection of personal data extremely seriously and we take appropriate steps to ensure your personal data is stored in a secure environment, to prevent any unauthorised access.

Your rights

Under English data protection law, you have rights including:

  • Your right of access.  You have the right to ask us for copies of your personal information. If you wish to do so, please provide your current contact details and sign your request.

  • Your right to rectification.  You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure.  You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing.  You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing.  You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability.  You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have up to one month to respond to you.

Please contact us at contact@jdkdesignstudio.co.uk if you wish to make a request. We may need further proof of identity before we can respond.

External links

If you use a link to go from our website to another website, or you request a service from a third party, this privacy policy will no longer apply once you have left the Jess Dent-Krauze Design Studio website. Your interaction on any other website is subject to that website’s own rules and policies.

ICO - information commissioner’s office

You have the right to lodge a complaint with the ICO, the data protection regulator in the UK, if you believe your personal information has or is being used by us in a way that you believe does not comply with GDPR. The contact details for the Information Commissioner’s Office (ICO) are available on the ICO website https://ico.org.uk.

Please contact us at contact@jdkdesignstudio.co.uk before making any complaint to the ICO and we will seek to resolve any concerns you may have. This privacy policy will be reviewed on a regular basis and updated as required.

Cookies

We use cookies on our website to help aid our understanding of our clients and their needs.

What are cookies?

Cookies are small pieces of data that websites store on a device. Cookies can improve the customer browsing experience.

What cookies do we use?

We use Squarespace third-party cookies to collect analytics that help us to understand how clients are using our website and how we can improve the user experience. The Squarespace cookie policy is given in more detail on the Squarespace website https://www.squarespace.com/. Our website also includes embedded services such as Instagram. These third-party services may also save cookies on your computer or mobile device; however, we have no control over these cookies.

You can block cookies via your web browser, but it may mean you will not be able to access all or parts of our website.

This policy was last reviewed and updated:

26 June 2024